دراسة تأثير تسهيلات العافيه العقلية في الفنادق على رضا وولاء العملاء Studying the Impact of Mental Wellness Facilities in Hotels on Customer Satisfaction and Loyalty
نویسندگان
چکیده
منابع مشابه
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چکیده ندارد.
15 صفحه اولSatisfaction Strength and Customer Loyalty
Although empirical research indicates that satisfaction is intimately linked to loyalty, anecdotal evidence reveals that many customers who state that they are very satisfied with a service provider nevertheless subsequently defect. In this paper, the authors focus on identifying which customers are vulnerable to defection despite stating high levels of satisfaction. Drawing on the emerging per...
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ژورنال
عنوان ژورنال: Ma?allat? Al-Ma?had Al-??l? Lil Dir?s?t Al-Naw?iyyat? (Online)
سال: 2023
ISSN: ['2786-0264']
DOI: https://doi.org/10.21608/hiss.2023.316669